Find The Answer To Your Queations
We always strive to answer frequently asked questions about our products and our online shop. Here you will find an overview of the thematic areas, from questions about ordering and technical backgrounds to instructions for maintenance and installation. If you don’t find the answer to your questions here, please contact us under the phone number (+86)18906172017 or by email to cs@needbearings.com
Q:What products do you supply?
A:NEED Group Limited stocks over 1,000,000 bearings and engineering spares from China leading factory and world brands.
Q:What are your opening time?
A:We supply online service online 24/7.
Q:How does the low price come about?
A:Our products include a large number of neutral products, so we have the opportunity to provide customers with cost-effective products. And these products are usually purchased in large quantities.
Q:Are there price benefits in case of large puechase?
A:Yes, you can contact us for price discount.
Q:How long is the delivery time?
A:Most parcels and letters are carried out in China within 1 to 2 working-days. Internatoinal supplies outside China may last longer depending on the destination country.
Q:Which shipping company is the package shipped by?
A:This depends on the weight and size of your order. We support DHL, UPS, FEDEX,air freight, ocean ship and so on. You can contact with our customer service to choose the most suitable and economical shipping.
Q:Where can I find my invoice?
A:Once the goods have been shipped, you will automatically receive an invoice from us via email.
Q: Does the product picture correspond to the real product?
A:The product pictures correspond to the article group. Due to the large number of articles, the individual photo of each article cannot be made available. In concrete terms this means that deviations in size, color or geometry are possible. We always strive to select an image that comes as close as possible to the real article.
Q:Can you give me some guidelines when measuring bearings?
A:Some simple guidelines are:
Generally metric bearings will have full mm dimensions. Thus 20mm bore x 47mm outside diameter x 14mm width = 6204 series metric bearing.
Imperial bearings measured in metric will not have full mm sizes. Thus 12.7mm bore x 28.57mm x 7.87mm is really 1/2 inch x 1-1/8 inch x 5/16 inch = KLNJ1/2 series imperial bearing.
There are a number of unit converters available to go from metric to imperial and vica versa.
Q:How do I return/exchange an item?
A:Because of international shipping costs , you can communicate with our customer service staff about specific returns/refunds.In order to avoid unnecessary trouble, please be sure to confirm the product information you want to purchase before placing an order.